Customer support
Inbound voice, chat and email handled in your brand's voice — from first question to resolution.
- Inbound voice & callbacks
- Live chat, WhatsApp, email
- Complaints & escalations
Contact center · Istanbul, Türkiye
Every call,
a step forward↗
Alqabida runs customer support, technical helpdesk, lead generation and marketing for growing brands — multilingual teams working from Istanbul, serving clients worldwide, including medical tourism programs for Turkey.
24/7Follow-the-sun coverage
Voice · Chat · EmailOne team, every channel
EN · TR · ARNative-speaking agents
Live queueIstanbul hub · UTC+3
Billing questionVoice · agent connectedLIVE
Router setup — tier 2Technical support · remote sessionTR
Order statusWhatsApp · resolved in chatAR
Demo request qualifiedOutbound · synced to CRMEN
New patient leadMedical tourism · campaign qualifiedTR
New lead bookedHanded to your sales team
Ticket resolvedFirst contact, no escalation
Our clients
Companies that trust Alqabida
Teams we support across payments and digital platforms.
One hub, three continents in working hours
LondonUTC+0
BerlinUTC+1
IstanbulUTC+3
RiyadhUTC+3
DubaiUTC+4
What we do
Your front line, fully handled.
Pick one service or combine them. Every program gets its own trained team, written playbooks and a weekly performance report.
Technical support
Tier 1 and tier 2 helpdesk for software, devices and platforms, working inside your ticketing tools.
- Troubleshooting & remote sessions
- Ticket triage and routing
- Knowledge-base upkeep
Lead generation
Outbound and inbound teams that qualify prospects and book meetings straight into your CRM.
- Lead qualification & scoring
- Appointment setting
- Re-engagement campaigns
Marketing
Performance-driven campaigns and multilingual content that fill your pipeline across global markets.
- Campaign planning & execution
- Multilingual content & creatives
- Social & paid media management
Medical tourism
Lead generation and marketing that connect international patients with clinics and hospitals in Turkey.
- Patient lead generation
- Clinic marketing campaigns
- Multilingual patient coordination
Quality & reporting
Clear scorecards, call reviews and weekly reporting that turn every conversation into a learning loop.
- Quality monitoring
- Custom KPI dashboards
- Weekly improvement plans
How it works
Live in weeks, not quarters.
A focused launch process gets your dedicated team trained, tested and confidently speaking to customers fast.
Discover
We map volumes, channels, languages and the outcomes that matter.
Build the playbook
Together we document workflows, voice, escalation paths and knowledge.
Pilot
A small trained team goes live with close QA and daily calibration.
Scale
We expand coverage, improve performance and report every week.
Why Istanbul
Where global businesses connect with customers worldwide.
Istanbul gives your customers a team that understands international markets — culturally, linguistically and operationally.
- World-class service standards, global market understanding
- Deep multilingual talent pool in one location
- Overlapping working hours across major global time zones
- Cost-efficient without compromising quality
3+Core languages from day one
12hDaily global time zone overlap
24/7Coverage available
1Accountable, dedicated team
Testimonials
What our clients say
Real feedback from the teams we support every day.
Alqabida's agents feel like an extension of our own team. Response times improved and our customers noticed the difference.
The onboarding was smooth, the quality is consistent, and the coverage across time zones is a game changer.
We needed Arabic-speaking support that understands our product. Alqabida delivered from day one.
Professional, reliable and easy to scale. A partner we can trust with our brand voice.
Capabilities
Built for fast-moving teams.
Flexible people and proven operating rhythms for the moments when customer experience matters most.
Join Alqabida
Do your best work in the city that connects worlds.
We are building multilingual teams of curious problem-solvers. If you care about people, clarity and getting things right, we want to hear from you.
Modern Istanbul officePaid product trainingClear growth pathsInternational teams
Open roles
Let's talk
Tell us what your customers need.
Share your channels, languages and expected volumes. We’ll reply within one business day with the right next step.
Emailhello@alqabida.com
Phone+90 212 555 01 90
Istanbul hubŞişli, Istanbul, Türkiye
Ready to move every conversation forward?
Tell us what you need. We’ll shape a practical, dedicated customer operations plan around it.